Refund policy

Thank you for your purchase. We make every effort to ensure that you are happy with your item(s). However, if you are not completely satisfied with your order for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

Goods which prove unsuitable may be returned for a refund, credit or exchange if they are returned to ourselves within 30 days of receipt. Subject to the following conditions:

  • Items are returned carriage paid 
  • Items should be returned unused and in their original condition
  • Items are returned complete with all packaging in good condition (we reserve the right to levy a charge to replace product packaging which is damaged or defaced)
  • Any items which have been specially ordered for you or manufactured to your specification cannot be returned
  • All returns must be accompanied by the returns form and must contain the senders name and address, account reference and invoice number, and the reason for return
  • We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage, etc. you may require it in the event of a claim with your carrier

 

RETURNS PROCESS

TO RETURN AN ITEM YOU MUST FIRST OBTAIN A RETURNS AUTHORISATION NUMBER. PLEASE CONTACT US BY EMAIL - ben@mellormotorsport.com

Once you have a Returns Authorisation Number we will then send you the necessary forms to fill in and send back to us alongside your item(s).

Mellor Motorsport Ltd are not responsible for any charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Shortages & Damages – We kindly request that you advise us of any problems with shortages or carrier damages within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Please note, you will be responsible for all return delivery charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item(s), we will notify you whether your refund, exchange or credit note has been approved or not. If approved we will process your refund, exchange or credit note. Please allow at least 3 days from the receipt of your item to process your return. We will notify you by email when your return has been processed.